Less time searching. More peace of mind.

Vella is your single contact in Andorra for home, life and work needs. You can ask for help with property, mobility, gastronomy, family, wellness, experiences, events and business. You can also describe a concrete situation — a move, a viewing, a dinner, a transfer or a request that crosses several categories — and Vella turns it into one coordinated brief. The catalog shows a selection; the conversation is for budget, dates, parish and style. You do not need the name of the service: explain what you want resolved. Speak with Vella and you get options that fit, not an endless list.

Yes. The catalog is not the limit of what you can ask. If you do not see the service in a category, tell Vella: we search Andorra’s local network and, when it makes sense, coordinate more than one professional. Some requests sit outside what is published because they are combinations — for example a move with a chef and family care — or discreet briefs that are not listed as a page. If we cannot take it on with judgement, we will say so clearly rather than improvise a result. Speaking with Vella is the path for those requests: one contact, without repeating your need to half a dozen companies.

We are not an open directory. Professionals and businesses join Vella Access by selection: craft, reliability, discretion and fit with the Andorran network. The catalog shows listings and offers from partners who have joined; Vella Signature and Vella Solutions group exclusive services or combinations for a single brief. Selection does not replace your judgement: we present options that fit and you decide. As a rule, Vella Access is not the seller or the provider of the good or service on the listing. The detail of that intermediation is in the terms of use.

Using the catalog and speaking with Vella does not require a subscription or an access fee. When you book or contract, you pay the partner — agency, owner, chef, operator or other professional — at the listed or confirmed price. If a listing has no price, it is shown as “on request”. Vella Access is a catalog and concierge operator: as a rule we are not the contracting party. Chat alone does not close a sale or a service contract. Any booking, visit or contract is confirmed on a channel that leaves a record, as the legal information explains.

The partner is responsible for the offer, availability, final price and performance of the contract, unless a listing expressly says Vella Access is a contracting party. Vella coordinates the request, the professional and the next steps, and remains available before, during and after the service. If something goes wrong, you start with Vella: we help route it to the provider. Chat gives indicative proposals; it is not legal, tax or investment advice, nor a binding offer. Always confirm relevant facts — price, dates, features — before you decide. The framework is in the terms of use.

The conversation with Vella starts as soon as you write. Chat can reply at once with a first steer from the catalog and what you tell us. When a human follow-up is needed, we continue on the same thread or by WhatsApp and email. We do not promise a fixed SLA because each brief depends on local availability, partner hours and whether a listing must be confirmed. If your request is urgent, say so at the start: we prioritise the next possible step. Write what you need and Vella will guide you; we remain available before, during and after the service.